D2C Platform for German Healthcare Company

The client, a major player in the pharmaceutical industry, launched a new business division focused on Direct-to-Consumer (D2C) channels.

The Challenge

Balancing Regulation, Flexibility, and Innovation

Regulatory Challenges: standard enterprise solutions (Salesforce, Microsoft Commerce, Adobe Experience Cloud, Sitecore) were either unsuitable for the required compliance flows or prohibitively expensive to customize and deploy.
Flexibility: the platform had to support maximum customization as the industry is quickly shifting towards digitalization of healthcare services.
Cutting-Edge Technology: the client required a modern technology stack that could ensure speed, agility, and future scalability.

Solution

Discovery-Driven Architecture: Tailored Tech Stack for Compliance and Growth

Our team undertook a 3-month Discovery phase, involving collaboration with the client’s Digital Transformation, IT, Sales, Marketing, Wholesale, and Legal departments. Together, we defined the platform’s core features and regulatory requirements. After thorough research and consultation, we proposed a solution based on the following technologies:

  • Custom Front-End: React and Next.js were selected for their high performance, flexibility, and SEO-friendliness.
  • Custom Back-End: Built on Node.js, hosted on AWS Managed Cloud, ensuring scalability and security.
  • Headless CMS: Contentful was chosen to handle content management, providing marketing team with the full control over the content.
  • Headless eCommerce: Shopify Plus was integrated for its ability to quickly roll out eCommerce functionalities while ensuring compliance and scalability
Tools and technologies
Impact

Faster Launch, Lower Costs, and Scalable Growth

Time-to-Market: First brand website launched in just 3 months. Within 12 months, the platform scaled to include:

  • A fully integrated B2B and B2C eCommerce system.
  • A secure Customer Portal for doctors, compliant with healthcare regulations.
  • A separate website for the second pharmaceutical brand.

Cost Efficiency, business growth and performance:

  • Saved over $250,000 in enterprise software license fees by avoiding traditional monolithic solutions.
  • Reduced ongoing maintenance and support costs by 35% thanks to the open, modular architecture.
  • Enabled fast and efficient content publishing — marketing and SEO teams gained the ability to update content within minutes through a custom-built CMS, significantly accelerating campaign launches and reducing dependency on developers.
  • Improved organic traffic by +170% YoY via a full SEO cycle and optimized content structure.

Additional Services Delivered: Full SEO cycle, advanced funnel analytics with GA and Matomo, UI/UX redesign, a scalable design system, and integrations with marketing and CRM tools.

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